Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients, Second Edition (Ache Management)
By Unknown Author.
Description
The successful first edition of Leadership for Great Customer Service has become a definitive source for healthcare leaders seeking to transform their organizations approach to elevating and sustaining service excellence. The authors have continued to be highly sought-after speakers on customer service in healthcare since the book s publication ten years ago and have consulted with more than 100 healthcare institutions in that time, adding to the content and case studies of this new edition. This thoroughly updated edition has been expanded to include practical applications and techniques t...
ISBN(s)
1567936423, 9781567936421
